****** - Verified Buyer
4.5
The 5 stars are not for the product.What is worthy of the highest rating is the exemplary responsiveness of VacLife’s customer service representative, Lily.My vac turned out to be defective.From my first email to the company, Lily was professional, personable and responsive.Returns are never fun but corresponding with Lily was such a refreshing experience.Ultimately, she clearly identified the problem and we decided a refund was the best solution.Only a short time after Lily promised to take care of it, Amazon notified me the refund was being processed.I hope you don’t encounter any problems with this product but be assured that if you do, Lily and her team will do everything possible to rectify the situation.I have been using vaclife for the last 1 month and really like it. The suction power and battery life are really good for this price range. The best thing I like about vaclife is the customer service. The battery was not charging properly in the first one which I purchased. Though I reached out 5 months after the purchase, the support team at vaclife was really quick in responses, they sent me a new one and also followed up with me regularly to make sure the new one is working as expected.I purchased this hand vac in 2021. Recently the battery would not charge. Even though I did not have an extended warranty I contacted the seller. They gave me instructions on how to troubleshoot the problem and when that did not work, they sent a replacement. I love a company that stands behind their product.Bought Sept. 2021. Use a couple times a week. Stopped charging today, October 9, 2022.Manufacturer/seller not contactable through Amazon.So sorry I bought this.UPDATE: Seller eventually contacted me and gave me a full refund. Offered me a new vac but I had already bought a replacement.We've had our VacLife handheld vacuum over a year and find it very useful for quick pickups. The built -in light is helpful in seeing those food crumbs that are on the floor under the kitchen table. The suction is adequate and the filter very easy to clean and even a spare filter is provided. Overall the vacuum has a sleek attractive appearance to it, just a bonus.Now here’s the best part. After a year of daily use the motor stopped working even though the unit was fully charged. I emailed the company about the problem and within 24 hours got a reply stating that they will make everything right. They suggested a few corrective steps but the unit didn’t work. No problem, within two days I received a new unit! No hassle with warranty expiration etc., that is great customer support!This was an outstanding investment. From design and craftsmanship to performance snd customer service. We were very impressed with the performance and quality of the vacuum.We cleaned the filter every week snd made sure to do our part snd take care of the maintenance. It was very dependable and ran strong for over a year and then it started failing ….. but here’s where the story gets really amazing. I contacted Customer Service and explained our situation. They immediately replied and requested a video and some explanation. Next was a verification of our shipping address and an offer for either a refund or a replacement. We chose a replacement and it arrived within 5 days. What an amazing experience. Def try them out - you won’t regret it.The original vacuum I purchased didn’t work after the first use. It wouldn’t charge but after reaching out to the seller they were quick to help resolve the issue. After receiving a replacement, I waited to write a review in case the same issue occurred. I’m happy to say that the product works great. It charges and works just fine! Vacuums well between corners in the car. Only thing is, it last for 30mins. So it’s great for vacuuming up small sections but not for deep cleaning .For the price, this can't really be beat. Doe a good job picking up cat hair and litter. I did have some issues with an internal part coming loose. The vendor Replaced my vacuum in a few days, no charge.We bought this machine to get into little nooks and crannies that our Dyson can't get into. The machine does do a good job, and you can tell this when you open it up to empty it. There is a filter which is easy to clean but the dust that collects in the pointy nose of the machine is difficult to remove. It doesn't come out by banging the container on the floor, you need to have something long and thin to hoik out the dirt. The inside of the nose part is a strange design in order to accept the accessories. The accessories are easy to fit and remove, it is only the removal of the dust that has built up inside which is tricky to get out.Subsequently I have been in touch with the supplier who has been extremely helpful in suggesting alternative solutions to the removal of the fluff. I recommend VacLife vacuum cleaner which is lightweight, reasonably quiet and gets the job done. Although the instruction suggests keeping the rechargeable battery topped up, I have not had a problem with it as there is an indicator showing how much power is left. If you are vacuuming in dark places, the VacLife has a torch embedded in the handle to make things easier to see.I purchased the vac for the purpose of cleaning my home office desk each morning. With 4 cats in the house who like to sleep on my desk overnight I needed a “dust buster” that could handle the amount of work and that could handle cat hair.The vac arrived. Packaged well. And was delivered before the estimated time scale.The vac was spot on. Worked wonders. I hoovered the desk every morning. And my keyboard. I was delighted with my purchase.Then came a shock, it stopped charging.And wow! I got in touch with Amazon who said the seller will be notified and will be in touch, I again I can’t remember how many days they said, but the reply from the seller was so quick.I emailed them noting the problem.They asked a few questions.And within two emails they offered a refund or replacement without any hesitation. I’d been so delighted with the vacs performance, I chose the replacement.Within a day or so the replacement was delivered. An email from them to check that id received it.I will definitely purchase other goods from this seller.The replacement is going strong and is doing a spot on job.It’s always great to see customer service done well.Thank youI am very pleased with this handheld vacuum. Great suction power and lightweight to use. The power lasts well and it's easy to charge when needed. It sucks up all sorts of fluff, crumbs etc. and is very handy for keeping the stair carpet looking good. We have a stair lift so not very easy to use the large cleaner. The light is good for seeing in the nooks and crannies and the attachments are also handy. It came with a spare filter but they do seem to be rather delicate so not sure how long they will last. Am hoping to buy another vacuum to keep upstairs, so one up, one down for convenience but before then have enquired about getting hold of spare filters if needed and am waiting for an answer. The vacuum came quickly, well packed in a nice cardboard box which it resides in when not in use. Very pleased with my purchase.This vacuum has good suction power to remove all of the hairs and dusts and crumbles from my carpet, I am happy with it! a good value of money. Though I would like to know about the PA and W of this product for better comparison with competing brands, however the product information is nowhere to be found.I absolutely loved this product. It was handy and efficient. Unfortunately this week it has failed to charge having been on charge for many hours. I am extremely disappointed as I am not eligible for a refund, apparently. So please don’t buy this product. You should get more use out of it than 6 months
